How is the settlement between your company, Droplabs and the payment intermediary?
As with the conclusion of an agreement with an intermediary, it is worth dividing this cooperation into 2 separate cases: Autopay S.A. (formerly Blue Media) and other intermediaries.
Settlement with Droplabs and Autopay S.A. (formerly Blue Media) during the term of the contract
After the purchase is made by the customer, the funds are collected in your sub-account created by Autopay S.A. (formerly Blue Media). From these funds, the commission of the payment intermediary is charged (it is deducted before the money is received from the transaction to the sub-account in the panel) and the Droplabs commission and subscription (they are deducted when you order the funds to be withdrawn). In addition, when you wish to request a refund for a ticket through the Panel, the refunded funds are also transferred from your sub-account to the customer's account.
Withdrawal of funds is possible at any time. You can order it through the Droplabs Panel by going to the tab: SOLD > WITHDRAWAL OF FUNDS > REQUEST WITHDRAWAL. The funds are transferred instantly to the previously verified bank account of your company.
After each completed month on the first day of the month, Droplabs sends you an invoice for the previous month and a sales report that contains order data for the entire month. The e-mail is always sent to the address indicated in the panel as “Email address to receive invoices”.
On the first day of the month, automatic withdrawal of funds to your company's account is also ordered, and Droplabs fees are charged if they have not already been withdrawn during the month. Commission for Autopay S.A. (formerly Blue Media) is charged during the processing of each payment. Funds go to the sub-account in the panel, having previously been deducted from the commission.
After the whole month, you will also receive an invoice from Autopay S.A. (formerly Blue Media) for the commission charged for the previous month. The invoice is sent directly by Autopay S.A. (formerly Blue Media) to the address indicated in the form for receiving invoices.
Despite the automatic collection of funds, sometimes it may happen that the funds will not be enough to pay the invoice. Then you will receive an invoice that will show the amount to be paid. The indicated amount must then be sent by bank transfer to the Droplabs bank account number indicated on the invoice.
If you are in arrears in the payment of invoices that have already passed the due date, withdrawals may be blocked by the system, based on the provisions of the Droplabs Terms of Service. Unlocking the withdrawal option is possible after noting the outstanding amount in our account.
Settlement with another payment intermediary during the term of the contract
If you choose a payment intermediary other than Autopay S.A. (formerly Blue Media), the billing with Droplabs looks similar, but in this case the invoice for our services will not be paid automatically, which results in the monthly need to order the transfer manually.
In the case of a payment intermediary other than Autopay S.A. you activate the account yourself, and the way you settle with the intermediary depends on your contract and the possibilities offered by the other intermediary.
Do you have any questions? Write to us at pomoc@droplabs.pl — we will check every settlement and clarify all doubts!