Thank you for visiting attractions and collecting customer feedback
The impression of visiting an attraction or other entertainment facility is not limited to the time spent there or customer service on site. It starts with the first contact with the attraction: whether by entering the website and social media profiles, or even reading the flyer etc. It is also worth taking care of small touches that can make a big difference, such as thanking customers for visiting attractions.
Thank you for visiting the attraction
We support attractions by complementing the experience and positive impression of their visitors. One day after logging in the use of tickets purchased through the Droplabs system, emails are sent thanking you for visiting the facility.
It is also worth noting that thanks are sent 1 time per order, and not after using each ticket separately. You don't have to worry about reproaching your customers with unnecessary emails if the order contained more tickets.
Gathering feedback after the visit
A thank you email is also an ideal place to collect impressions of attractions and time spent, so we offer the possibility to add a segment asking for feedback. The voice of customers is an integral part of shaping the best possible offer of any company. In addition, according to research, users willingly trust reviews left on the web, so collecting such data is also a tool to promote your attraction.
By turning on the feedback feature in the thank you email, you can redirect visitors to the page of your choice. You can collect comments and opinions on your website, business card on Google or TripAdvisor.
How do I get a link to add a review on Google Business Card?
If your Google account is eligible for the My Business card:
- log in to your Google account,
- in the Google search, type the name of the attraction so that the business card is displayed,
- click on “Request feedback” in the functionality view that appears above the search results,
- copy the link.
If your Google account doesn't have permission for a business card:
- log in to your Google account,
- in the Google search, type the name of the attraction so that the business card is displayed,
- click on “Add a review”,
- copy the link that will be displayed in the browser, after the window with the form for adding feedback is loaded.
How do I get a link to add a review on TripAdvisor?
- Go to the attractions page on TripAdvisor,
- click on “Write a review” above the section with user reviews,
- after loading the page with the form, copy the link to it.
If you are interested in including collecting feedback from your customers in the thank you email — write to pomoc@droplabs.pl.