Customer Service System

Droplabs is a great solution for businesses looking for a way to efficiently manage customers and a proven customer service system. The tool has already been tested by hundreds of companies from all over Poland.

Main features

Customer Support Panel

Using the customer service panel, you have full control over the tickets sold. After searching for a suitable order, you can change the date of use or log the entry.

Change of delivery date

If necessary or at the request of the client, you will change the deadline for the execution of certain tickets. The new ticket will be automatically sent to the person ordering electronically.

Refund of funds

If you need to return funds to the client, you will order the operation with one click. Money for certain services will return to the account from which payment was ordered.

Questions in the purchase form

Depending on the nature of the service offered, you can add your own questions to the purchase form. If you need to receive relevant data from the client, you will set a mandatory response.

Automated reports

In just a few clicks, you can generate the reports you are interested in, regarding online sales in all distribution channels. Droplabs effectively facilitates analytics in your business.

Integrated access control system

Any change to the ticket, such as cancellation or rescheduling, will be taken into account in real time by the integrated access control systems.

Kanalmanager

The Droplabs panel allows you to manage all sold tickets in one place. It does not matter if the ticket was purchased through a partner or booked on your website, for example.

Order preview

When searching for an order in the customer service panel, we will check all the data about the ticket. For example, its status, description of the delivery date, payment time, or the date of the order placed.

GDPR clause

When setting up an online store with Droplabs, you don't have to worry about privacy clauses. We have prepared a ready-made template for you, which, if necessary, you can replace with your own clause or terms of sale.

Explore all the possibilities of the system Droplabs

Book a free presentation

How does the customer service system work in practice?

The customer calls the facility. Due to illness, unfortunately, he was unable to use the voucher for the service. It asks for a refund, and the service executes the request through the Droplabs panel. The refund was ordered during the interview.

When making a purchase, the customer mistakenly marked the wrong date of completion of the service. I send a request to the property to change the date to the correct one. The service, knowing the order number or e-mail address of the customer, makes the correction in a few clicks.

The client purchased an addition to the service in the form of delivery to the place of attraction. Thanks to the option of additional questions during the purchase, the customer will provide the driver with the appropriate address at which he is expected to appear in order to pick up the guests.

Hundreds of companies have trusted us

What do customers say about us?

"Thanks to the innovative solution of dynamic pricing policies, we manage to encourage more tourists to buy parking tickets in advance, thus obtaining an even distribution of traffic. For parking tickets, we obtain up to 20-30% more revenue for the Park's statutory activities while serving the same number of tourists"

Filip Zięba

Deputy Director of the Tatra National Park

"Thanks to such functionalities as Droplabs integrations with systems for issuing e-receipts and invoices, or the option of configuring physical delivery, we have improved the process of fiscalisation of online sales and made available to our customers the possibility of delivering a gift voucher to their own hands"

Tomasz Gierszewski

Customer Service Manager Aquapark Reda

"We are very pleased that we decided to implement the Droplabs system, which turned out to be very well thought out, easy to use, and at the same time meets most of the requirements.

We especially thank the Droplabs team for their very comprehensive approach and commitment to the implementation!”

Szymon Walter

Co-founder of the Poznan Croissant Museum

"Using the Droplabs system, we sell tickets on our website, use the integration module to sell on the spot, automatically verify customer tickets, and enter into partnerships with other companies interested in buying admission tickets to our facilities. All of these activities are contained within one Droplabs system"

Lidia Małek

Deputy Director for Administration and Nature Conservation of the Table Mountains National Park

"We recommend cooperation with Droplabs sp. z o.o. to any company that wants to develop e-commerce channels in cooperation with a reliable, reliable and flexible business partner. Droplabs provides the highest standard of service.”

Maciej Kuszlik

President of the Management Board of Kopalnia Soli Bochnia sp. z o.o.

Do you have any questions? Write to us at sprzedaz@droplabs.pl — let's talk!

Customer Service System

Main features

Explore all the possibilities of the system Droplabs

How does the customer service system work in practice?

Hundreds of companies have trusted us

What do customers say about us?

Examples from your industry?

Amusement parks

Water parks and water parks

Indoor Attractions

Zoo and Oceanarium

Museums and Exhibitions

Play and Entertainment Centres